Terms & Conditions

Eligibility

Educuras services are intended for individuals who are 18 years of age or older, or for minors who participate with the consent of a parent or legal guardian.

Educuras does not provide emergency medical services through its website, forms, or messaging tools. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Services provided

Educuras offers care coordination, patient engagement, referral support, outreach, and administrative support services. Services may include:

• Care coordination and case management support
• Referral support and connection to healthcare, social services, and community resources
• Administrative support, including scheduling and documentation assistance
• Remote and bilingual support through trained staff and care coordinators

Unless explicitly stated otherwise, Educuras does not provide medical diagnosis, medical treatment, prescribing, or emergency care through its website or platform. Medical questions should be directed to a licensed healthcare provider.

User responsibilities

By using Educuras services, you agree to:

• Provide accurate and current information when registering, submitting forms, or participating in services
• Use Educuras services only for lawful purposes
• Use the website, forms, messaging tools, and platform in a way that does not interfere with operations or misuse the service
• Understand that third-party providers, programs, and referral partners operate independently from Educuras

Fraudulent use, misuse, or violation of these Terms may result in suspension or termination of access.

Privacy and data use

Educuras is committed to protecting personal information and, where applicable, protected health information in accordance with federal and California privacy requirements.

• Data use: Information is collected, stored, and processed only as needed to deliver services, coordinate care, manage referrals, and support operations.
• Authorized sharing: Information may be shared with authorized healthcare providers, health plans, managed care organizations, and service partners as needed for care coordination and related operations.
• Security: Educuras uses administrative, technical, and physical safeguards to protect information.

Please review our Privacy Policy for more information about how information is collected and used.

SMS terms and consent

A. SMS consent

Phone numbers collected through the SMS consent process will not be shared with third parties for marketing purposes.

B. Types of SMS communications

If you consent to receive text messages from Educuras, you may receive messages related to customer care, care coordination, scheduling, follow-up, or service updates.

C. Message frequency

Message frequency may vary depending on your care coordination or service needs. Educuras may send up to 2 SMS messages per month related to appointments, reminders, or care coordination, unless a different cadence is required for your services.

D. Message and data rates

Standard message and data rates may apply based on your mobile carrier plan.

E. How to opt in

You may opt in to receive SMS messages by submitting a website form and providing consent where indicated.

F. How to opt out

You can opt out at any time by replying STOP to any text message. You may also contact Educuras directly to request removal from SMS communications.

G. Help

If you need help, reply HELP to a message or call 909-354-5993.

H. Additional disclosures

• Message and data rates may apply
• Message frequency may vary
• You can opt out at any time by texting STOP
• No mobile opt-in data will be shared with third parties for marketing purposes

AI and automation disclaimer

Educuras may use AI-assisted tools for documentation support, scheduling, workflow management, and administrative assistance.

These tools are used to support staff operations and do not replace human oversight, clinical judgment, or licensed medical decision-making. Any AI-generated content is for administrative support only and is not medical advice.

Third-party services and referrals

Educuras may connect users to external providers, referral partners, health plans, and community-based services. These third parties are independent organizations and are responsible for their own services, operations, availability, and outcomes.

Educuras is not responsible for the acts, omissions, availability, or performance of third-party services or providers.

Disclaimers and limitation of liability

Educuras provides services on an "as is" and "as available" basis. We do not guarantee uninterrupted platform availability, error-free functionality, or continuous access to any specific feature.

To the fullest extent permitted by law, Educuras is not liable for:

• Third-party services, providers, or referrals
• Platform errors, delays, or service interruptions
• Unauthorized access or misuse by third parties
• Indirect, incidental, or consequential damages arising from use of the website or services

Suspension or termination

Educuras reserves the right to suspend, restrict, or terminate access to services or the website if a user violates these Terms, engages in misuse, or uses the services in an unauthorized or unlawful manner.

Educuras may also modify, limit, or discontinue services as needed for operational, compliance, or business reasons.

Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be brought in the appropriate courts located in California, unless applicable law requires otherwise.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Updates to these Terms

Educuras may update these Terms from time to time. Updated Terms will be effective when posted on this page unless a different effective date is stated. Continued use of the website or services after an update constitutes acceptance of the revised Terms.