Training Overview

Workplace Safety & OSHA Guidelines

Required annually

All Educuras staff

~10 minutes

This training covers your rights and responsibilities under Educuras's Injury and Illness Prevention Program (IIPP). It includes workplace violence prevention and home visit safety procedures that apply to all patient-contact staff.

This training covers: Your OSHA rights • The Educuras IIPP • Hazard identification and reporting • Workplace violence prevention • Home visit safety protocols • Incident reporting

At the end of this training: You will answer 5 knowledge-check questions and sign an attestation confirming completion. Your record is filed in Section 4 of your employee file.

Section 1 of 6

Your OSHA Rights

Every Educuras employee has specific workplace rights. Educuras is committed to upholding them, and you are entitled to exercise them without retaliation.

Right to a safe workplace Your employer must provide a workplace free from recognized hazards. This includes your home visit settings.

Right to access the IIPP You may request a copy of the Educuras Injury and Illness Prevention Plan at any time. It must be provided within five business days.

Right to report hazards You may report unsafe conditions to your supervisor or anonymously in writing. Educuras absolutely prohibits retaliation for good-faith safety reports.

Right to refuse unsafe work You may decline to enter a location or perform a task if you have a reasonable belief it poses imminent danger. You will not be disciplined for doing so.

Right to call 911 You may contact law enforcement at any time when there is a threat to your safety. Educuras will never discourage or penalize you for contacting law enforcement.

Section 2 of 6

The Educuras Safety Program (IIPP)

Educuras maintains a written Injury and Illness Prevention Program (IIPP). The IIPP has three parts, all of which apply to you.

Part 1 - Injury and Illness Prevention Plan Covers safety responsibilities, hazard identification, accident investigation, and recordkeeping requirements.

Part 2 - Workplace Violence Prevention Plan Covers violence types, risk assessment, reporting, and post-incident response.

Part 3 - Home Visit Safety Addendum Applies to all staff who conduct in-person visits at member homes or community locations. Covers pre-visit risk assessment and lone-worker safety.

Your responsibilities under the IIPP

Assist in identifying hazards in your work environment
Report accidents, injuries, and near-misses to your supervisor immediately
Follow all safe work practices for your role
Only perform tasks you are trained and authorized to perform
Participate in required safety training, including this annual refresher

Section 3 of 6

Workplace Violence Prevention

ECM Care Managers work directly with members in their homes and communities. This creates a meaningful risk of Type 2 workplace violence — violence directed at employees by members, clients, or accompanying persons.

The four violence types

Type 1 Violence by someone with no legitimate relationship to the workplace (e.g., robbery).

Type 2 Violence directed at staff by members, clients, or persons accompanying them. Primary risk for Educuras staff.

Type 3 Violence by a current or former coworker, supervisor, or manager.

Type 4 Violence committed by a person with a personal relationship with an employee.

Member risk factors to assess

Mental health conditions that may cause unpredictable or aggressive behavior
Known or reported history of violence or threats
Substance use (disclosed or observed)
Disruptive behavior at prior visits
Presence of household members who are unknown or potentially volatile

When elevated risk is identified Document it in the member's care record and notify your supervisor before the next contact. A safety plan will be developed.

Section 4 of 6

Home Visit Safety

Before every visit

1Review the member's referral, diagnosis, and prior visit notes for risk indicators.
2Confirm the visit address and do a basic neighborhood safety check.
3Notify your supervisor of any known concerns before proceeding.
4Text or call your supervisor with: member initials, address, and expected end time.
5Confirm your phone is charged and accessible.

Check-out protocol

Text or call your supervisor to confirm the visit is complete and you are safe. If no check-out is received within 30 minutes of the expected end time, your supervisor will attempt to contact you immediately. If there is no response within 10 additional minutes, they will call 911 with your last known address. No exceptions.

During the visit

Maintain awareness of exits - position yourself near the door
Keep your phone and personal items accessible at all times
De-escalate verbally if a member or household member becomes agitated - do not raise your voice
Never position yourself where a member could block your exit
Trust your instincts - if something feels unsafe, end the visit and leave

Section 5 of 6

When Not to Enter & Incident Reporting

Do not enter if any of the following are present

Leave immediately. Do not confront anyone.

Visible weapons or credible threats by household members
Strong odor suggesting drug manufacturing or dangerous chemicals
Uncontrolled aggressive animals blocking entry
Household members are actively intoxicated and behaving aggressively
You feel unsafe for any reason

If you do not enter: Call 911 if there is an imminent threat. Contact your supervisor as soon as safely possible. Document the visit attempt and circumstances in the member's record. You will never be disciplined for refusing to enter on safety grounds.

Reporting any incident

1Report to your supervisor immediately - any injury, assault, threat, or near-miss.
2Submit a written report within 24 hours including date, time, address, what occurred, actions taken, and whether medical care was needed.
3The incident is logged in the Violent Incident Log.
4Educuras will provide trauma counseling or EAP referral to any affected employee.

Retaliation for good-faith reporting is absolutely prohibited.

Section 6 of 6

Key Reminders

Before the quiz, review these core principles from the Educuras safety program.

Check in and out for every home visit. No exceptions. Failure to check out within 30 minutes triggers a welfare check and 911 call.

You cannot be disciplined for refusing to enter. If you feel unsafe, leave. Document it. Your supervisor will follow up.

Elevated member risk must be documented. Note it in the care record and notify your supervisor before the next contact.

Report every incident within 24 hours in writing. This protects you and ensures Educuras can respond and follow up appropriately.

IIPP records are available to you on request. Ask your supervisor or request via email. Must be provided within 5 business days.

Annual refresher required. This training must be completed once per year.

Knowledge Check

Quiz - 5 Questions

Select the best answer for each question. You must answer all questions correctly before completing the training.

1. You arrive at a member's home and a household member is intoxicated and acting aggressively. What should you do?

2. What happens if your supervisor does not receive your post-visit check-out within 30 minutes of the expected end time?

3. You identify a member with a documented history of aggression. What is the correct next step before the next visit?

4. How long do you have to submit a written incident report after a workplace violence incident during a home visit?

5. Can you be disciplined for refusing to enter a member's home because you feel unsafe?

Completion

Training Attestation

You answered all quiz questions correctly. Complete the attestation below to finish.

Full name

Role / Title

Date of completion

By typing my name above, I confirm that I have completed the Educuras Workplace Safety & OSHA Guidelines training, including all slides on the Injury and Illness Prevention Plan, Workplace Violence Prevention, and Home Visit Safety. I understand my responsibilities under this program and the consequences of non-compliance.

Training Complete